The Challenge
Apex Car Care Center in Fort Wayne had built a large repeat customer base over years of trading, but no systematic way to reach it. Retention ran on memory and goodwill rather than on any schedule.
The Solution
PISTn put Apex on the modern dealer template with the full CRM behind it: every customer and vehicle on file, service reminders and thank-you messages going out automatically, and coupons that can be issued to the whole list at once.
The Results
Apex now manages 10,344 customer records and has issued 10,894 coupons through the platform, with 609 appointments booked online in the last twelve months.
10,344
Customers
Customer records under management
Highlight
Engineered to power small businesses
One system. One dashboard. One company.
(built for auto repair shops and small service businesses)