September 29, 2026 · Appointment Scheduling

How Many Appointments Can You Actually Take in a Day?

Every shop has a number. Most have never worked it out, so they discover it at 3pm on a Thursday when the last promise breaks.

How Many Appointments Can You Actually Take in a Day?

September 22, 2026 · Appointment Scheduling

Wait or Drop-Off? Setting Up Scheduling So You Don't Overbook the Bay

A waiter and a drop-off are not the same appointment. Booking them from one pool is how a shop ends up with four cars and one lift.

Wait or Drop-Off? Setting Up Scheduling So You Don't Overbook the Bay

September 15, 2026 · Appointment Scheduling

Why Your "Request an Appointment" Form Isn't Booking Anyone

A form that sends an email is a request, not a booking. The difference is who is responsible for what happens next — and on most shop sites, the answer is...

Why Your "Request an Appointment" Form Isn't Booking Anyone

September 8, 2026 · Appointment Scheduling

Online Appointment Scheduling for Auto Repair Shops: What Actually Changes at the Front Desk

Most shops don't lose bookings because customers won't book online. They lose them because the booking never reaches the person who owns the schedule.

Online Appointment Scheduling for Auto Repair Shops: What Actually Changes at the Front Desk

August 31, 2026 · Websites

Give Your Customers Their Own Service History

Every visit, every part, every recommendation they turned down is already in your system. The customer just has no way to see it without going through you.

Give Your Customers Their Own Service History

August 31, 2026 · Websites

What Your Customers Do on Your Website After You Close

A meaningful share of the people who need you decide it between eight and eleven at night. What can they do on your site before you open?

What Your Customers Do on Your Website After You Close

January 3, 2025 · Customer Engagement

Make the Most of 2025 with Digital Marketing Expertise from PISTn

Start the new year strong with a digital marketing strategy built for your business. PISTn's team of experts can help you reach more customers, earn better...

Make the Most of 2025 with Digital Marketing Expertise from PISTn

July 13, 2023 · Websites

5 easy steps to improving internet security

If you’re a business owner, it’s important to take information security seriously. As a small business owner in particular, you and your customers are at...

5 easy steps to improving internet security

June 1, 2023 · Reviews & Reputation

How to Give a Five-Star Response to a One-Star Review

Online review boards and social media channels have taken the place of the complaint lines of the past. You may think you can ignore negative reviews posted...

How to Give a Five-Star Response to a One-Star Review

March 16, 2023 · CRM & Texting

Back to the Basics with CRM and Reputation Management

No matter where you are in the business world—just starting, just catching your stride or a long-time veteran—you won’t get any further without loyal...

Back to the Basics with CRM and Reputation Management

March 2, 2023 · CRM & Texting

Keep Customers Coming Back with a Birthday Club

Bring Customers Back Year After Year with a Birthday Club Everyone loves to be celebrated on their special day. The PISTn birthday club feature, included...

Keep Customers Coming Back with a Birthday Club

February 4, 2023 · Websites

Why All Websites are Not Created Equal

Professional website design offers you a range of conveniences and features that you simply can’t get from every provider. If you’re a business owner, you...

Why All Websites are Not Created Equal

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