How to handle a social media crisis

April 03, 2019

Posted By: Scotty Spielman

Into every social media platform, a crisis will fall. It’s inevitable, with human nature the way it is, the relative anonymity of the Internet and the ever-present trolls lurking to pounce on any mistake or perceived sleight. In fact it’s difficult to turn on the television or scroll through someone’s social media feed without hearing... Read More

How to help your business show up in Google’s Local Pack

December 11, 2018

Posted By: Scotty Spielman

In the vast world of cyberspace, there’s nothing more important to a business than keeping it local. When you advertise on any digital medium, you’re looking for customers near you. That also holds true when customers are searching for you—you want your business to be visible when customers are searching for your services. To do... Read More

How KFC used humor to respond to a PR crisis–and won the day

March 31, 2018

Posted By: Scotty Spielman

For business owners, there’s nothing worse that running out of the one thing your customers are seeking from you. An oil change shop running out of oil, a tire shop running out of tires (all of them) or a chicken restaurant running out of chicken. That’s exactly what happened recently, when a change in suppliers... Read More

Survey says: local, online reviews are crucial for your business

May 02, 2017

Posted By: Scotty Spielman

According to a recent study by brightlocal.com, online reviews are more important than ever and, when it comes to the origin of those reviews, the closer to your business, the better. Brightlocal has conducted the survey every year since 2010. Last year, they polled more than 1,050 individuals to get insight on how online reviews... Read More

Four ways social media can help your CRM

April 01, 2017

Posted By: Scotty Spielman

Marketing with social media is effective because it can help build or strengthen your connections with existing customers. Used properly, it can enhance your Customer Relationship Management (CRM) results and build a solid, loyal customer base. There are plenty of reasons to improve your CRM, of course. The biggest is the cost factor. According to... Read More

6 ways to persuade customers through social media

February 25, 2017

Posted By: Scotty Spielman

Your business’ social media pages are perfect places for you to persuade customers to visit your shop, use your services or buy your goods. It’s more of a soft sell that other forms of marketing, like direct advertising or cold-calling; you’re trying to foster a relationship to build up trust to bring customers into the... Read More

4 ways to improve your CRM

November 30, 2016

Posted By: Scotty Spielman

No matter where you are in the business world—just starting, just catching your stride or a long-time veteran—you won’t get any further without loyal customers who trust you. To build up that foundation and to improve on it you need feedback from your customers, old and new. You need a viable Customer Relationship Management (CRM) strategy—or a... Read More

4 essentials of reputation management

September 03, 2016

Posted By: Scotty Spielman

Online reputation management can make or break your business. You can’t put too high a price or place too much value on reputation management. The reputation your business has with your customers—new, old and potential alike—is the foundation for your success or failure. Consider these three statistics: about 82 percent of consumers say they visit review sites... Read More

How to grow your Facebook organic reach

December 28, 2015

Posted By: Scotty Spielman

If you’re not getting the kind of engagement you’d like with your Facebook page, it’s possible that not many of your followers are seeing it. It’s more than possible, in fact—it’s probable. The reach of your Facebook page has most likely been decreasing no matter what you do. That’s by design. As Facebook relies more... Read More

How to handle negative reviews

May 12, 2015

Posted By: Scotty Spielman

Try as you might, you just can’t please all of the people all of the time. No matter what type of business you own or operate or what service you provide, chances are you’ll rub someone the wrong way or fail to meet his or her expectations and have a dissatisfied customer to deal with.... Read More